Outdoor Umbrellas in Melbourne

Having purchase a Weber Baby Q here about a year ago I went back when I needed a bigger Weber 4 burner BBQ. I am glad I did as the service here is excellent. Kerry who helped with my purchase was outstanding from start to finish. Firstly, when parking was difficult, she helped me park my car at the rear of the store. Even through Kerry was aware that I had placed the BBQ on hold and therefore likely to purchase it, she spent a lot of time explaining the features of the BBQ and showed me how it should be cleaned, and even took me to an already cleaned BBQ to give me an indication of the cleaning process. She then explained the various cooking options and the best accessories to purchase. Even though I had done a bit of research prior to purchase, Kerry provided me with information that I would not have otherwise known. Finally, when it came to delivery of the unit, Kerry organized for it to be delivered the same afternoon. While there may be other Weber stores in Melbourne, excellent customer service like this is hard to beat.

Customer service second to none! Had such a great experience buying 2 heaters, one bulb came broken upon arrival, they immediately sent another one to us free of charge, no questions asked. Highly recommend!!

Went in to have a look at smokers. Lachlan was very helpful. He was so knowledgeable on how to cook all different kind of things, and which which products to get to get the right flavours. We can't wait to get our new smokefire. Thank you so much for all your help!