Ooni Karu 12 
Ooni Koda 12
ooni Volt 12
Accessories for Your Ooni Happy to find this place, went in described my problem and the staff person was able to solve it, sell me the bit and I went home replaced it and it works. So happy customer.
David PeacockHaving purchase a Weber Baby Q here about a year ago I went back when I needed a bigger Weber 4 burner BBQ. I am glad I did as the service here is excellent. Kerry who helped with my purchase was outstanding from start to finish. Firstly, when parking was difficult, she helped me park my car at the rear of the store. Even through Kerry was aware that I had placed the BBQ on hold and therefore likely to purchase it, she spent a lot of time explaining the features of the BBQ and showed me how it should be cleaned, and even took me to an already cleaned BBQ to give me an indication of the cleaning process. She then explained the various cooking options and the best accessories to purchase. Even though I had done a bit of research prior to purchase, Kerry provided me with information that I would not have otherwise known. Finally, when it came to delivery of the unit, Kerry organized for it to be delivered the same afternoon. While there may be other Weber stores in Melbourne, excellent customer service like this is hard to beat.
ferneiWe purchased our dream outdoor kitchen complete with inbuilt Weber and bar fridge from Heat and Grill Richmond in November. We live in Rural New South wales so every thing was done over the phone or via email. We were so lucky to be looked after by Lachlan. He was beyond incredible! His customer service was second to none. From my initial inquiry to purchase and then onto after purchase support with deliveries and shipping. Lachlan managed the whole thing for us. We now have our dream outdoor kitchen all ready to go for Christmas lunch! I couldn't recommend this store and Lachlan's service more.
Kristen O'DwyerI had never heard of Heat & Grill until my recent purchase. I was searching online for Yeti cups, and Heat & Grill had the best prices of any other retailer, both in store and online. Not only did Heat & Grill have the best price, but they had many colours and styles of cups and accessories that were not available anywhere else, including the Yeti website. I was initially surprised that they didn't offer free shipping for orders over a certain amount, and instead they charge a $10 flat shipping fee. I soon learned why this is the case; they don't use Australia Post as their delivery partner. Best decision ever, and the $10 delivery fee is totally worth it, in my opinion. I submitted my order on a Wednesday afternoon and it arrived at my door less than two days later, on Friday morning. Granted, both Heat & Grill and I are located in Melbourne, but I've had standard Australia Post deliveries take in excess of 10 days within Melbourne. The cups arrived in perfect condition. They were well-packed and wrapped in bubble wrap, inside a sturdy box. I also made a phone enquiry to the Richmond store, and the staff were very friendly and helpful. The manager explained further about the $10 flat delivery fee. Apparently, it doesn't even fully cover their shipping expenditure. They choose to use couriers because they provide a faster and more reliable service. In this day and age, it is quite a pleasant surprise to encounter this level of customer service and care for customers by a retailer. I'm very impressed, and I highly recommend Heat & Grill.
NobodyMassive range of Weber stuff, most I've seen in any one shop. Staff friendly and very helpfull.
Frank BognarI want to say thanks to the crew at Highpoint Heat & Grill for your outstanding customer service. Had been looking at BBQs since November - John was always patient and helpful on each occasion that I attended the store - two weeks ago I ended up purchasing two BBQs from Cameron who delivered both to separate addresses - I can not speak more highly of the staff and their service - I recommend to anyone that if you want a Weber or accessories to go to see them. They have really nice outdoor furnishings as well - Linda
linda summerfield
16°C
5m/s
64%
Clifton Hill is an inner-city suburb in Melbourne, Victoria, Australia, 4 km (2.5 mi) north-east of Melbourne's Central Business District, located within the City of Yarra local government area. Clifton Hill recorded a population of 6,606 at the 2021 census.Described in the 1880s as the "Toorak of Collingwood", Clifton Hill fell out of favour, along with much of inner Melbourne, by the mid 20th century. Later becoming a centre of Melbourne's bohemianism, the suburb has undergone rapid gentrification in recent years, with renewed interest in its inner city location and well preserved Victorian and Edwardian housing stock. Clifton Hill now considered one of Melbourne's most liveable suburbs, and is consequently becoming increasingly less affordable, with the median property price increasing from 112% to 160% of the Melbourne metropolitan median in the decade to 1996, and 180% (AUD1.48 million) by 2017.Clifton Hill is located immediately adjacent to Fitzroy North, with which it shares the same postcode. Along with Carlton North and Fitzroy North, Clifton Hill has unusually spacious and picturesque streets, being part of a well preserved government subdivision laid out by Clement Hodgkinson in the 1860s, and most unlike the smaller crowded streets of the majority of inner Melbourne. The border between Clifton Hill and Fitzroy North is Queens Parade and Smith Street while Clifton Hill's border with Collingwood is Alexandra Parade. Merri Creek defines the eastern and northern borders of Clifton Hill with Northcote and Fairfield. == History == === Foundation of East Collingwood === In the mid-1850s, East Collingwood was known as an unsanitary flood-prone polluted flat. It was 'Melbourne's multi-problem suburb', described as "An ideal case study in the origins of pollution. The residents were soon wading in (their) own muck ...
If you want to get the best out of your BBQ then attending the cooking class with Lachie and his team is a must. I gained so much from the class and I looking forward to impressing my friends. Honestly, go for it. It is a great night, the food is just so delicious and such a warm, welcoming environment. Thank you Heat and Grill. I am looking forward to coming back to the store
Attended the cooking class a few days ago with my daughter, father's day present that I just got around to. What a great experience and great gift for anyone for any reason. Restaurant quality food, great variety and plenty of it, and not shy on the drinks. Beats going to a restaurant any day. Great cooking tips and time to look around the store and load up on purchases, with a discount. Great staff and very attentive to your food and drink needs. Overall, a great experience. Thank you very much. Andy.
After finding a great deal on a Weber genesis on the Heat and Grill /Richmond website, I was refreshed to talk to someone from the team on the phone, who were extremely helpful and courteous and assisted me with follow up calls to ensure my new grill was sent out to me as efficiently as possible. Thumbs up to you guys, extremely professional service all-round. I will also have to mention that this barbecue is a beast, I christened it last night with one of the best cooked ribeyes I’ve ever had.
I bought a Yeti Tundra 35 from Heat & Grill Richmond Victoria even though I live in Adelaide. They had the best price, shipping and a trouble free lay-by system. Very happy with the service and the cooler is awesome.
These guys are amazing! I had ordered some items online and put my shipping details in, not seeing it was click and collect only. Gave them a ring and sent an email. They were so happy to get this posted to me. Amazing!
