Stihl Battery Chainsaw 
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Stihl Battery Whipper Snipper
Stihl Battery Blower I had never heard of Heat & Grill until my recent purchase. I was searching online for Yeti cups, and Heat & Grill had the best prices of any other retailer, both in store and online. Not only did Heat & Grill have the best price, but they had many colours and styles of cups and accessories that were not available anywhere else, including the Yeti website. I was initially surprised that they didn't offer free shipping for orders over a certain amount, and instead they charge a $10 flat shipping fee. I soon learned why this is the case; they don't use Australia Post as their delivery partner. Best decision ever, and the $10 delivery fee is totally worth it, in my opinion. I submitted my order on a Wednesday afternoon and it arrived at my door less than two days later, on Friday morning. Granted, both Heat & Grill and I are located in Melbourne, but I've had standard Australia Post deliveries take in excess of 10 days within Melbourne. The cups arrived in perfect condition. They were well-packed and wrapped in bubble wrap, inside a sturdy box. I also made a phone enquiry to the Richmond store, and the staff were very friendly and helpful. The manager explained further about the $10 flat delivery fee. Apparently, it doesn't even fully cover their shipping expenditure. They choose to use couriers because they provide a faster and more reliable service. In this day and age, it is quite a pleasant surprise to encounter this level of customer service and care for customers by a retailer. I'm very impressed, and I highly recommend Heat & Grill.
NobodyTop guys, super helpful and knowledgeable about all Weber products, helped to arrange next day delivery couldn't have had better service, credit to the team, keep up the fantastic work
KapSaw an awesome cooking demo on the weekend with the staff cooking pork. Was very impressed I purchased my Genesis BBQ yesterday and the first cook was the best steak I have ever eaten. Thanks to John for his expert knowledge!
Lachlan StrachanGood service at a proper Weber store. We went in to look at upgrading our 20 year old Weber Genesis 1000. It was good to get a look at a wide variety of Weber models so the we could choose the most appropriate model for our needs
Ken SayersVisited the store yesterday whilst out in Maribyrnong to look at new Weber's to replace my old one. The store has a great range with friendly staff that answered all my questions. They even went the extra step of calling Richmond to confirm they had stock of the Weber Q I wanted as they where out of stock.
PeterFriendly staff, good selection of Weber products. No pushy sales people.
Peter Sowinski
