Superior Range of All Purpose Accessories 
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Quality Weber I want to say thanks to the crew at Highpoint Heat & Grill for your outstanding customer service. Had been looking at BBQs since November - John was always patient and helpful on each occasion that I attended the store - two weeks ago I ended up purchasing two BBQs from Cameron who delivered both to separate addresses - I can not speak more highly of the staff and their service - I recommend to anyone that if you want a Weber or accessories to go to see them. They have really nice outdoor furnishings as well - Linda
linda summerfieldCustomer service second to none! Had such a great experience buying 2 heaters, one bulb came broken upon arrival, they immediately sent another one to us free of charge, no questions asked. Highly recommend!!
Emma HughesFriendly staff
Daniel MillerI had never heard of Heat & Grill until my recent purchase. I was searching online for Yeti cups, and Heat & Grill had the best prices of any other retailer, both in store and online. Not only did Heat & Grill have the best price, but they had many colours and styles of cups and accessories that were not available anywhere else, including the Yeti website. I was initially surprised that they didn't offer free shipping for orders over a certain amount, and instead they charge a $10 flat shipping fee. I soon learned why this is the case; they don't use Australia Post as their delivery partner. Best decision ever, and the $10 delivery fee is totally worth it, in my opinion. I submitted my order on a Wednesday afternoon and it arrived at my door less than two days later, on Friday morning. Granted, both Heat & Grill and I are located in Melbourne, but I've had standard Australia Post deliveries take in excess of 10 days within Melbourne. The cups arrived in perfect condition. They were well-packed and wrapped in bubble wrap, inside a sturdy box. I also made a phone enquiry to the Richmond store, and the staff were very friendly and helpful. The manager explained further about the $10 flat delivery fee. Apparently, it doesn't even fully cover their shipping expenditure. They choose to use couriers because they provide a faster and more reliable service. In this day and age, it is quite a pleasant surprise to encounter this level of customer service and care for customers by a retailer. I'm very impressed, and I highly recommend Heat & Grill.
NobodyGood service at a proper Weber store. We went in to look at upgrading our 20 year old Weber Genesis 1000. It was good to get a look at a wide variety of Weber models so the we could choose the most appropriate model for our needs
Ken SayersVisited the store yesterday whilst out in Maribyrnong to look at new Weber's to replace my old one. The store has a great range with friendly staff that answered all my questions. They even went the extra step of calling Richmond to confirm they had stock of the Weber Q I wanted as they where out of stock.
Peter
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Hawthorn East is a suburb of Melbourne, Victoria, Australia, 7 km (4.3 mi) east of the Melbourne central business district, located within the City of Boroondara local government area. Hawthorn East recorded a population of 14,834 at the 2021 census.The suburb is roughly bounded by Barkers Road to the north, Burke Road to the east, Toorak Road and the Monash Freeway to the south and Auburn Road to the west. Hawthorn East is the home of a number of head offices for some of Australia's largest companies, including Coles and Bunnings. == History == The formally recognised traditional owners for the area in which Balwyn is located are the Wurundjeri People, who lived on the land for at least 14,000 years. The Wurundjeri People are represented by the Wurundjeri Woi Wurrung Cultural Heritage Aboriginal Corporation.The current suburb of Hawthorn East was established in the 1800s and many of the historical buildings and houses are still well-preserved. It is located in the local government area of the City of Boroondara and is between two shopping strips, located on Glenferrie Road and Burke Road. == Demographics == In the 2016 Census, there were 14,321 people in Hawthorn East. 63.8% of people were born in Australia. The next most common countries of birth were China 5.2%, India 3.5%, England 3.1%, New Zealand 1.8% and Malaysia 1.6%. 70.0% of people spoke only English at home.
If you want to get the best out of your BBQ then attending the cooking class with Lachie and his team is a must. I gained so much from the class and I looking forward to impressing my friends. Honestly, go for it. It is a great night, the food is just so delicious and such a warm, welcoming environment. Thank you Heat and Grill. I am looking forward to coming back to the store
Attended the cooking class a few days ago with my daughter, father's day present that I just got around to. What a great experience and great gift for anyone for any reason. Restaurant quality food, great variety and plenty of it, and not shy on the drinks. Beats going to a restaurant any day. Great cooking tips and time to look around the store and load up on purchases, with a discount. Great staff and very attentive to your food and drink needs. Overall, a great experience. Thank you very much. Andy.
After finding a great deal on a Weber genesis on the Heat and Grill /Richmond website, I was refreshed to talk to someone from the team on the phone, who were extremely helpful and courteous and assisted me with follow up calls to ensure my new grill was sent out to me as efficiently as possible. Thumbs up to you guys, extremely professional service all-round. I will also have to mention that this barbecue is a beast, I christened it last night with one of the best cooked ribeyes I’ve ever had.
I bought a Yeti Tundra 35 from Heat & Grill Richmond Victoria even though I live in Adelaide. They had the best price, shipping and a trouble free lay-by system. Very happy with the service and the cooler is awesome.
These guys are amazing! I had ordered some items online and put my shipping details in, not seeing it was click and collect only. Gave them a ring and sent an email. They were so happy to get this posted to me. Amazing!
