Superior Range of All Purpose Accessories 
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Quality Weber This morning I attended the Richmond branch of Heat and Grill. The lady who served me was Kerry. Her professional and helpful service made it an absolute pleasure to complete my purchases there. She had a thorough knowledge of her products. Nothing was too much trouble for her and she was only too willing to assist us where necessary. Well done. We will return again.
James LallyObviously a place that prides itself on service. Great selection of products, super helpful. Ripper shop!
Chris CulkinHaving purchase a Weber Baby Q here about a year ago I went back when I needed a bigger Weber 4 burner BBQ. I am glad I did as the service here is excellent. Kerry who helped with my purchase was outstanding from start to finish. Firstly, when parking was difficult, she helped me park my car at the rear of the store. Even through Kerry was aware that I had placed the BBQ on hold and therefore likely to purchase it, she spent a lot of time explaining the features of the BBQ and showed me how it should be cleaned, and even took me to an already cleaned BBQ to give me an indication of the cleaning process. She then explained the various cooking options and the best accessories to purchase. Even though I had done a bit of research prior to purchase, Kerry provided me with information that I would not have otherwise known. Finally, when it came to delivery of the unit, Kerry organized for it to be delivered the same afternoon. While there may be other Weber stores in Melbourne, excellent customer service like this is hard to beat.
ferneiRecently attended BBQ course with Lachie and the team at Heat and Grill Richmond. Hugely informative and enjoyable evening to attend, a lot of fun. The food was outstanding, the recipes and cooking methods on the Weber BBQ's were taught really well by Lachie and the team. Highly recommended!
Peter BillimoriaCustomer service second to none! Had such a great experience buying 2 heaters, one bulb came broken upon arrival, they immediately sent another one to us free of charge, no questions asked. Highly recommend!!
Emma HughesAttended a BBQ course with Lachie at the store, so many great BBQing tips, delicious rubs, an incredibly big and varied menu cooked in front of you on a bank of Webers. Best of all we got to eat all of the food in a relaxed environment (10 guests) with a glass or two of wine. All questions answered and can't wait to try the recipes.
Nick Mescher
18°C
9m/s
61%
Maribyrnong () is an inner-city suburb in Melbourne, Victoria, Australia, 8 km (5.0 mi) north-west of Melbourne's Central Business District, located within the City of Maribyrnong local government area. Maribyrnong recorded a population of 12,573 at the 2021 census.Located in the River Ward of the City of Maribyrnong, Maribyrnong takes its name from the Maribyrnong River which bounds the suburb to the north and east. Its other borders are Williamson Road, Rosamond Road, Mephan Street and Owen Street to the south. Maribyrnong contains Highpoint Shopping Centre, one of Australia's largest shopping centres. == History == Maribyrnong lies on the traditional land of the Wurundjeri Woi Wurrung and Bunurong peoples of the Kulin Nation. Aboriginal people have lived in the Maribyrnong River valley for at least 40,000 years, and the name Maribyrnong derives from the phrase 'Mirring-gnay-bir-nong', meaning 'I can hear a ringtail possum'.A Maribyrnong Post Office opened on 19 March 1881 and closed in 1887. It reopened in 1912 and closed again in 1975. There is currently an Australia Post shop at Highpoint Shopping Centre. Maribyrnong is home to the Department of Defence ammunitions factory and storage facility. Although many of the buildings are now disused, the site has now been earmarked for development by the State Government for housing and low density commercial infrastructure.
My first weber purchased got the family q, all my questions were answered staff was so friendly and new what thay are selling and also got some tips now to cook with it and it's been amazing 😊 very happy.
Great staff, very knowledgeable, looked after me and all of my questions. Bought my dream BBQ which was just delivered and installed. Highly recommend.
Fantastic fast friendly service. Very impressive. Thank you
Jake here went out of his way with amazing customer service. Great range and nothing seemed too much trouble I’d definitely shop here again. Quality products at good prices. But customer service really stands out. 10/10
Excellent service and the staff really know their products.
